A recent report published by
Infinium Global Research on the virtual receptionist service market provides in-depth
analysis of segments and sub-segments in the global as well as regional virtual
receptionist service market. The study also highlights the impact of drivers,
restraints, and macro indicators on the global and regional virtual
receptionist service market over the short term as well as long term. The
report is a comprehensive presentation of trends, forecast and dollar values of
global virtual receptionist service market. According to the report, the global
virtual receptionist service market is projected to grow at a CAGR of around
24% over the forecast period of 2022-2028.
The revenue generated by the virtual
receptionist service market was nearly USD 16 billion in 2022 and is expected
to reach over USD 55 billion in 2028 and is expected to grow with a CAGR of
around 24% over the forecast period 2022-2028. An intelligent IVR system also
called as Virtual Receptionist assists in automatically connecting consumers to
the appropriate department. Without human interaction, it responds to client
demands around-the-clock. The organization may track and monitor customer calls
using the virtual receptionist service in order to improve customer service and
foster brand loyalty. For small businesses, a virtual receptionist service may
be very helpful in increasing sales and saving time so they can concentrate
more on the quality of their goods and services. Customers can call the
toll-free number supplied by the business to speak with the "Virtual
Receptionist," who answers the phone on the business's behalf and gives
callers the information they need.
pandemic changed the way businesses were conducted, the stringent social
distancing norms and stay at home orders accelerated the digitalization of
business. Most of the businesses and companies shifted to online in order to
cater to their customers. Thus, this increased the demand for virtual
receptionist, as the frequency of inbound business calls increased due to
closure of stores, showrooms, offices and others. The virtual receptionist
service providers also started upgrading their solutions and services to
address the requirements of their customers. This move of the vendors also
played an important role in increasing the demand for the virtual receptionist.
Even in the post COVID-19 world the use of virtual receptionist is only
expected to grow.
The digitalization of workplaces
and businesses has gained a rapid pace specially due to the covid-19 pandemic.
The businesses are growing rapidly as the world economy is prospering at a healthy
rate. The global GDP was USD 84.91 trillion in 2020 which grew to USD 96.1
trillion in 2021. Thus, the digitalization of business has accelerated. Smart
workplaces have formed strong roots in the corporate world which has put the
digitalization of workplaces into focus. Thus, this factor is driving the
growth of the market. The applications of virtual receptionist across
industries such as BFSI, retail, IT and others. The use of virtual receptionist
is BFSI and retail industries is growing at a rapid pace as the processes of
these industries are more customer centric. Therefore, the demand for virtual
receptionist has received a huge push. However, the complex integration
processes are key restraining factors for the market. Furthermore, the emergence
of AI and Machine Learning offers growth opportunities.
On the basis of region, the global
virtual receptionist service market is segmented into North America, Europe,
Asia, and the Rest of the World (RoW). North America is the leading market in
the global virtual receptionist service market. The BFSI industry has been one
of the leading industries in digitalization in North America. Other industries
such as Retail are also digitalizing their businesses. Thus, this has increased
the adoption of virtual receptionist in North America. Furthermore, the
emerging number of market players offering innovative virtual receptionist
services and solutions is aiding the growth of the market in North America.
Asia-Pacific is expected to be the fastest growing region in the market. The
BPO companies in Asia-Pacific are also using virtual assistance as their
business is growing rapidly.
The report on global virtual
receptionist service market covers segments such as service, and end users. On
the basis of service, the sub-markets include voice reception, video reception,
and web chat. On the basis of end users, the sub-markets include large
enterprises, and small and mid-sized enterprises (SMEs).
The report provides profiles of
the companies in the market such as Abby Connect, Ruby, Bottleneck Digital
Assistants, Nexa, Grasshopper, Smith.ai, PATLive, Davinci Virtual, EcomVA, and
The report provides deep insights
into the demand forecasts, market trends, and micro and macro indicators. In
addition, this report provides insights into the factors that are driving and
restraining the growth in this market. Moreover, The IGR-Growth Matrix analysis
given in the report brings an insight into the investment areas that existing
or new market players can consider. The report provides insights into the
market using analytical tools such as Porter's five forces analysis and DRO
analysis of virtual receptionist service market. Moreover, the study highlights
current market trends and provides forecast from 2022-2028. We also have
highlighted future trends in the market that will affect the demand during the
forecast period. Moreover, the competitive analysis given in each regional
market brings an insight into the market share of the leading players.