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Virtual Receptionist Service Market (Service - Voice Reception, Video Reception, and Web Chat; End Users - Large Enterprises, and Small and Mid-sized Enterprises (SMEs): Global Industry Analysis, Trends, Size, Share and Forecasts to 2028

  • Published : July, 2022

  • Rep Id : ICT003117

  • Category : Electronics, ICT and Semiconductors

  • Status : Published

A recent report published by Infinium Global Research on the virtual receptionist service market provides in-depth analysis of segments and sub-segments in the global as well as regional virtual receptionist service market. The study also highlights the impact of drivers, restraints, and macro indicators on the global and regional virtual receptionist service market over the short term as well as long term. The report is a comprehensive presentation of trends, forecast and dollar values of global virtual receptionist service market. According to the report, the global virtual receptionist service market is projected to grow at a CAGR of around 24% over the forecast period of 2022-2028.


Market Insight

The revenue generated by the virtual receptionist service market was nearly USD 16 billion in 2022 and is expected to reach over USD 55 billion in 2028 and is expected to grow with a CAGR of around 24% over the forecast period 2022-2028. An intelligent IVR system also called as Virtual Receptionist assists in automatically connecting consumers to the appropriate department. Without human interaction, it responds to client demands around-the-clock. The organization may track and monitor customer calls using the virtual receptionist service in order to improve customer service and foster brand loyalty. For small businesses, a virtual receptionist service may be very helpful in increasing sales and saving time so they can concentrate more on the quality of their goods and services. Customers can call the toll-free number supplied by the business to speak with the "Virtual Receptionist," who answers the phone on the business's behalf and gives callers the information they need.


The COVID-19 pandemic changed the way businesses were conducted, the stringent social distancing norms and stay at home orders accelerated the digitalization of business. Most of the businesses and companies shifted to online in order to cater to their customers. Thus, this increased the demand for virtual receptionist, as the frequency of inbound business calls increased due to closure of stores, showrooms, offices and others. The virtual receptionist service providers also started upgrading their solutions and services to address the requirements of their customers. This move of the vendors also played an important role in increasing the demand for the virtual receptionist. Even in the post COVID-19 world the use of virtual receptionist is only expected to grow.


The digitalization of workplaces and businesses has gained a rapid pace specially due to the covid-19 pandemic. The businesses are growing rapidly as the world economy is prospering at a healthy rate. The global GDP was USD 84.91 trillion in 2020 which grew to USD 96.1 trillion in 2021. Thus, the digitalization of business has accelerated. Smart workplaces have formed strong roots in the corporate world which has put the digitalization of workplaces into focus. Thus, this factor is driving the growth of the market. The applications of virtual receptionist across industries such as BFSI, retail, IT and others. The use of virtual receptionist is BFSI and retail industries is growing at a rapid pace as the processes of these industries are more customer centric. Therefore, the demand for virtual receptionist has received a huge push. However, the complex integration processes are key restraining factors for the market. Furthermore, the emergence of AI and Machine Learning offers growth opportunities.


On the basis of region, the global virtual receptionist service market is segmented into North America, Europe, Asia, and the Rest of the World (RoW). North America is the leading market in the global virtual receptionist service market. The BFSI industry has been one of the leading industries in digitalization in North America. Other industries such as Retail are also digitalizing their businesses. Thus, this has increased the adoption of virtual receptionist in North America. Furthermore, the emerging number of market players offering innovative virtual receptionist services and solutions is aiding the growth of the market in North America. Asia-Pacific is expected to be the fastest growing region in the market. The BPO companies in Asia-Pacific are also using virtual assistance as their business is growing rapidly.


Segment Covered

The report on global virtual receptionist service market covers segments such as service, and end users. On the basis of service, the sub-markets include voice reception, video reception, and web chat. On the basis of end users, the sub-markets include large enterprises, and small and mid-sized enterprises (SMEs).


Companies Profiled:

The report provides profiles of the companies in the market such as Abby Connect, Ruby, Bottleneck Digital Assistants, Nexa, Grasshopper,, PATLive, Davinci Virtual, EcomVA, and AnswerConnect.


Report Highlights:

The report provides deep insights into the demand forecasts, market trends, and micro and macro indicators. In addition, this report provides insights into the factors that are driving and restraining the growth in this market. Moreover, The IGR-Growth Matrix analysis given in the report brings an insight into the investment areas that existing or new market players can consider. The report provides insights into the market using analytical tools such as Porter's five forces analysis and DRO analysis of virtual receptionist service market. Moreover, the study highlights current market trends and provides forecast from 2022-2028. We also have highlighted future trends in the market that will affect the demand during the forecast period. Moreover, the competitive analysis given in each regional market brings an insight into the market share of the leading players.

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