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Digital Workplace Market (Component Outlook - Services, and Solutions; Organization - SMEs, and Large Enterprises; End-use - Manufacturing, Government, BFSI, Healthcare, Retail, It & Telecom, Media & Entertainment, and Others): Global Industry Analysis, Trends, Size, Share and Forecasts to 2027

  • Published : July, 2021

  • Rep Id : ICT00265

  • Category : Electronics, ICT and Semiconductors

  • Status : Published

A recent report published by Infinium Global Research on the digital workplace market provides an in-depth analysis of segments and sub-segments in the global as well as regional digital workplace market. The study also highlights the impact of drivers, restraints, and macro indicators on the global and regional digital workplace market over the short term as well as long term. The report is a comprehensive presentation of trends, forecast, and dollar values of the global digital workplace market. According to the report, the global digital workplace market was worth USD 21.2 billion in 2021 and is expected to be more than USD 70 billion by 2027, growing with a CAGR of 22.09% over the forecast period of 2021-2027.


Market Insight

Today’s workforce is becoming more and more distributed. With the ability to work remotely, with flexible hours, from whichever device they choose, employees can work across geographies and time zones. Every organization has a digital workplace. It’s all the platforms, channels, applications, and tools that employees use every day, some are more functional, integrated, and effective than others. The digital workplace goes beyond the intranet and collaboration. It’s also email, CRM systems, knowledge management, IT ticketing, expense tracking, and all of the key functions and processes that employees need to complete their work.


With the ability to deliver from anywhere, SMEs can largely mitigate the business impact of the COVID-19 outbreak. The initiatives like the Global Bharat Program unveiled by SAP to support small and medium scale enterprises in embracing digitalization via reskilling their workforce, enhancing business efficiency will also set the stage for a digital revolution in the small business segment.  The initiative will center around transforming SMEs into future-ready businesses and tap on lucrative opportunities.  When companies choose a digital workplace platform that has strong foundations in communications, collaboration, knowledge management, and employee engagement, it has a powerful impact, helping employees navigate and make sense of the new digital ecosystem. It becomes the first point of entry and the place to surface information and tools. A robust digital workplace platform also offers true integration and a seamless experience across workflows for employees.


Growing demand for greater flexibility and improved employee experience is driving the growth of the digital workplace market. Aspects like the speed of communication and accessing the right information at the right moment, improved collaboration and knowledge sharing, working efficiently from the best suitable place, time saved by not commuting will fundamentally increase staff engagement. As international studies have proven, an efficient digital workplace improves staff morale. This will allow the organization to improve its output capacity. However, a lack of training among the workforce is affecting the growth of the market. Also, the boundaries between work and private life are fading which poses a challenge for the market. This does not only apply to staff's working time, but also to devices and applications staff are using. Telework is to a large extent done from private devices at home. Few staff members have a corporate smartphone but virtually everyone has one or more private devices with private apps on which they would like to access corporate data and information more easily. The Commission has had for several years a "Bring Your Own Device" policy, but it remains a challenge to define which corporate tools the institution should offer its own employees and which private tools it should tolerate or even actively support in the corporate workplace. Moreover, SMEs growingly managed services that are cost-effective and enable digital workplace transformation will provide a significant growth opportunity for the market.


North America dominates the digital workplace market. A growing number of enterprises and their adoption of digital workplace solutions and services is driving the growth of the market in this region. Furthermore, the adoption of technologies, such as Artificial Intelligence (AI), Augmented Reality (AR), and Robotic Process Automation (RPA), and the increasing social collaboration outside the enterprise is contributing to the growth of the digital workplace market in the region.


Segment Covered

The report on global digital workplace market covers segments such as component outlook, organization, and end-use. On the basis of component outlook, the sub-markets include services, and solutions. On the basis of organization, the sub-markets include SMEs, and large enterprises. On the basis of end-use, the sub-markets include manufacturing, government, BFSI, healthcare, retail, it & telecom, media & entertainment, and others.


Digital Workplace Market

Companies Profiled:

The report provides profiles of the companies in the market such as DXC Technology Company, IBM Corp, Atos SE, Wipro Limited, NTT Data Corporation, HCL Technologies Limited, Accenture, Citrix Systems, Inc, Cognizant, and Infosys.


Report Highlights:

The report provides deep insights into the demand forecasts, market trends, and micro and macro indicators. In addition, this report provides insights into the factors that are driving and restraining the growth in this market. Moreover, The IGR-Growth Matrix analysis given in the report brings an insight into the investment areas that existing or new market players can consider. The report provides insights into the market using analytical tools such as Porter's five forces analysis and DRO analysis of the digital workplace market. Moreover, the study highlights current market trends and provides forecast from 2021-2027. We also have highlighted future trends in the market that will affect the demand during the forecast period. Moreover, the competitive analysis given in each regional market brings an insight into the market share of the leading players.

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