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Cloud PBX Market (Service - Managed Services, Professional Services, Network Services, IT and Cloud Services; Organization Size - Small Enterprises, Medium Enterprises, and Large Enterprises; End-Users - BFSI, Real Estate, Healthcare, and Retail): Global Industry Analysis, Trends, Size, Share and Forecasts to 2024

  • Published : November, 2018

  • Rep Id : ICT0206

  • Category : Electronics, ICT and Semiconductors

  • Status : Published

This report provides exclusive insights into the COVID-19 impact on the Cloud PBX Market. The detailed analysis provides information about the impact of the outbreak on the demand and supply conditions, trends and forecasts of the Cloud PBX Market. Moreover, the impact analysis covers the study of the COVID-19 on the supply chain of Cloud PBX Market. The sectoral impact shall provide insights into both short term and long term effects of the pandemic on the related and support industries.

A recent report published by Infinium Global Research on cloud PBX market provides in-depth analysis of segments and sub-segments in global as well as regional cloud PBX market. The study also highlights the impact of drivers, restraints, and macro indicators on the global and regional cloud PBX market over the short term as well as long term. The report is a comprehensive presentation of trends, forecast and dollar values of global cloud PBX market. According to the report, the global cloud PBX market is projected to grow at a CAGR of 23.5% over the forecast period of 2018-2024.


Market Insight

A Cloud PBX is one part Cloud Computing and one part PBX. Cloud Computing refers to the act of storing and accessing data over the Internet rather than on a computer or other hard drive. PBX stands for Public Branch Exchange. A PBX is the technology behind a telephone provider’s ability to route calls. Cloud PBX is simply a phone system based on the internet. Besides the cost advantage, many businesses choose a cloud based phone system because of its flexibility and accessibility. As the technology is hosted over the internet it becomes easier to access the mobile system which can be very useful in remote places. With cloud hosting, the feature-enabling PBX is provided by software running on a cloud-based architecture, instead of fixed hardware in a company’s server closet. The main benefit of using the cloud PBX is that this system helps the companies to avoid paying for the installation of the lines that may or may not be used in the future.


Adoption of Cloud PBX in many IT companies for efficient and better work balance drives the growth of the cloud PBX market. Scalability and cost-effectiveness of these systems are impacting the market positively. In addition, Operation and the administration hold the biggest cost saving for a cloud based phone. However, in some cases, if the cloud based PBX is not installed properly the integration of the system with customer relationship management becomes a problem. This, in turn, is curtailing the growth of the cloud PBX system over the forecast period. Furthermore, the technology is hosted over the Internet, and the user can access and use the phone system anywhere that has Internet access. This is extremely useful for remote employees. This, in turn, is creating huge growth opportunities for the key players in the Cloud PBX market over the years to come.


Among the geographies, North America dominated the global Cloud PBX market. The growth in the North American region is high due to the huge demand or the cloud based technologies in this region. Furthermore, a growing number of small and medium sized enterprises and increasing digitalization in organizations are projected to drive the North American market. Moreover, the separation of services from hardware to cloud based system is driving the growth of cloud based PBX market in the Asia Pacific region.


Segment Covered

The report on global cloud PBX market covers segments such as service, organization size, and end-users. On the basis of service, the global cloud PBX market is categorized into managed services, professional services, network services, IT and cloud services. On the basis of organization size, the global cloud PBX market is categorized into small enterprises, medium enterprises, and large enterprises. On the basis of end-users, the global cloud PBX market is categorized into BFSI, real estate, healthcare, and retail.

Cloud PBX Market


Geographic Coverage

The report provides regional analysis covering geographies such as North America, Europe, Asia-Pacific, and Rest of the World. In this section, the key trends and market size for each geography are provided over the period of 2016-2024. The countries covered in the North America region include the U.S., Canada, and Mexico; while the Asia-Pacific region includes countries such as China, Japan, India, South Korea, Malaysia, and among others. Moreover, Germany, U.K., France, Spain, and Rest of Europe are the major markets included in the European region. The U.S. drives the growth in the North America region, as it is the largest market in the region. In the Asia-pacific region, rapid industrial growth in India and China offer a substantial potential for the growth in the cloud PBX market. As a result, the APAC region is projected to experience a growth at a CAGR of x.x% over the forecast period 2018-2024.


Companies Profiled:

The report provides profiles of the companies in the global cloud PBX market such as Microsoft Corporation, Nextiva Inc., RingCentral Inc., Avaya Inc., Barracuda Networks, Inc., Cisco Systems, Inc., D-Link System Inc., Mitel Networks Corporation, NEC Corporation, and Panasonic Corporation.


Report Highlights:

The report provides deep insights into the demand forecasts, market trends, and micro and macro indicators. In addition, this report provides insights into the factors that are driving and restraining the global cloud PBX market. Moreover, The IGR-Growth Matrix analysis given in the report brings an insight into the investment areas that existing or new market players can consider. The report provides insights into the market using analytical tools such as Porter's five forces analysis and DRO analysis of cloud PBX market. Moreover, the study highlights current market trends and provides forecast from 2018-2024. We also have highlighted future trends in the cloud PBX market that will affect the demand during the forecast period. Moreover, the competitive analysis given in each regional market brings an insight into the market share of the leading players. This report will help manufacturers, suppliers, and distributors of the cloud PBX market to understand the present and future trends in this market and formulate their strategies accordingly.

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